Purchases
Refund and Credit Policy
Effective August 7, 20261. Seven-day refund window
You may request a refund within seven calendar days of purchase for the unused portion of a purchased credit bundle. Send the request from the email associated with your SuperLister account to support@superlister.app and include the Stripe receipt or purchase date.
2. Used credits
Credits already used to successfully create listings are generally non-refundable. If a technical error charged a credit without producing a listing, contact support so we can investigate and restore the credit when appropriate.
3. Partial use
If part of a bundle has been used during the seven-day window, any approved refund may be reduced by the standard per-credit value of the used credits and by amounts that cannot legally or technically be refunded. Refunded credits will be removed from the account.
4. Promotional credits
Free, beta, bonus, replacement, and promotional credits have no cash value and are not refundable or transferable.
5. Billing errors and unauthorized purchases
Report duplicate charges, incorrect amounts, or suspected unauthorized purchases promptly. We may request information needed to verify the account and transaction. Nothing in this policy limits rights that cannot be waived under applicable law.
6. Processing time
Approved refunds are returned through Stripe to the original payment method. Your bank or card issuer controls when the credit appears and may require additional processing time.
7. No subscriptions
Current SuperLister credit bundles are one-time purchases and do not automatically renew.
8. Contact
Send refund requests to support@superlister.app.